Why rate the condition of a book if the seller is shipping a hardcover book without any padding? I received my ?very good? condition book that was packed in a plastic bag. Zero paddings whatsoever. Obviously it arrived with the hardcover all bent!
This book's condition was rated as Very Good. It is in good condition but a sticker on the front cover left glue when I removed it. Had to use goo-be-gone to remove it. Otherwise, it was in good condition
Book rated as Very Good. Arrived w/torn cover in the middle of spine. The binderboard was cracked on the inside front of the hardcover. Very poor condition but Alibris found me another copy of the book in good condition and shipped it fairly quickly.
This book's condition was labeled as "very good", but it's actual condition was atrocious. The front cover bent and beaten to hell, the back cover partially ripped off. Very dissatisfied with the false advertisement and poor treatment of a book.
I contacted this seller immediately after purchase of this book letting them know that the address was outdated. I gave the NEW address and they mailed it out to my old address- ensuring that I will not get this book...Now need a refund SO DISAPPOINTED
2.5 lb hardcover shipped in thin plastic?no padding. Corners dented, back cracked. No seller reply. Sent multiple emails to change address before shipping (they had 6 days to respond); all ignored. This seller is negligent, dismissive, and careless. AVOID
Though described as in "Very Good" condition, the book was filled with yellow highlighting. I contacted HPB-Ruby twice through Alibris with no response. I had to pay shipping to return to Alibris. I won't purchase from this sloppy seller again.
Customer comments
All of the comments for HPB-Ruby appear below:
positive comment by Sherri on Jun 5, 2025
The book was in very good condition! This was my first purchase and I am delighted with the transaction.
negative comment by Nancy W on Jun 3, 2025
Why rate the condition of a book if the seller is shipping a hardcover book without any padding? I received my ?very good? condition book that was packed in a plastic bag. Zero paddings whatsoever. Obviously it arrived with the hardcover all bent!
positive comment by Gregory on Jun 2, 2025
quick and as described tahnks!
positive comment by Terry B on Jun 2, 2025
Excellent product, excellent service, would not hesitate to use this seller again
positive comment by J.Michael P on May 31, 2025
Excellent seller!
neutral comment by Dru H on May 28, 2025
This book's condition was rated as Very Good. It is in good condition but a sticker on the front cover left glue when I removed it. Had to use goo-be-gone to remove it. Otherwise, it was in good condition
neutral comment by Dru H on May 28, 2025
Book rated as Very Good. Arrived w/torn cover in the middle of spine. The binderboard was cracked on the inside front of the hardcover. Very poor condition but Alibris found me another copy of the book in good condition and shipped it fairly quickly.
negative comment by Jacob K on May 28, 2025
This book's condition was labeled as "very good", but it's actual condition was atrocious. The front cover bent and beaten to hell, the back cover partially ripped off. Very dissatisfied with the false advertisement and poor treatment of a book.
positive comment by David G on May 28, 2025
Book was received in great condition, exactly as described, and arrived earlier than anticipated. Thank you very much!!!
positive comment by Peter C on May 23, 2025
fast delivery, quality book, excellent service.
positive comment by J.M. on May 23, 2025
Condition as described, arrived quickly and safely packaged.
positive comment by Mary B on May 21, 2025
As described, quick ship, very nice, thanx.
neutral comment by Dawn L on May 21, 2025
As described and well packaged, but shipping time was really slow. ETA off by 2 weeks or more. I honestly thought the item had been lost.
positive comment by Diane C on May 20, 2025
Arrived today. Am very pleased with its condition. Thank you.
negative comment by Wendy W on May 17, 2025
I contacted this seller immediately after purchase of this book letting them know that the address was outdated. I gave the NEW address and they mailed it out to my old address- ensuring that I will not get this book...Now need a refund SO DISAPPOINTED
negative comment by Julie I on May 17, 2025
2.5 lb hardcover shipped in thin plastic?no padding. Corners dented, back cracked. No seller reply. Sent multiple emails to change address before shipping (they had 6 days to respond); all ignored. This seller is negligent, dismissive, and careless. AVOID
positive comment by Joan H on May 17, 2025
Great service!
positive comment by Charles L on May 16, 2025
Fast shipping. Thanks.
positive comment by Anne R on May 15, 2025
Timely shipment, item as described.
negative comment by Jason B on May 14, 2025
Though described as in "Very Good" condition, the book was filled with yellow highlighting. I contacted HPB-Ruby twice through Alibris with no response. I had to pay shipping to return to Alibris. I won't purchase from this sloppy seller again.
positive comment by Roger V on May 14, 2025
Item arrived in stated condition. Very pleased with transaction. Thank you.
positive comment by Dorothy W on May 12, 2025
Book arrived quickly, in fine condition, and was well packaged. I'd be happy to buy from this seller again.
positive comment by Dorothy W on May 12, 2025
Book arrived quickly, in fine condition, and was well packaged. I'd be happy to buy from this seller again.
neutral comment by Joshua S on May 11, 2025
Rated "very good" but was covered in marks and writing. Would consider fair to good at best. All pages present and arrived in reasonable time.
positive comment by David S on May 10, 2025
I was pleased with the item and the shipping, which was prompt and well packaged.
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